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CASE STUDY

Business Acumen + Soft Skills: How Microsoft Is Using Online Collaborative Learning for Public Sector Sellers

Learner-centric approach to modern learning

Within the larger Microsoft sales organization, the 3,000 global sellers focusing on the public sector (non-profit and government) face some unique challenges with their buyers. Pushing the innovation edge again, the Microsoft-Intrepid team designed an online course that not only teaches critical business strategy and financial acumen concepts, but also soft skills like relationship building and empathetic listening. The online social and collaborative features are proving that you really can effectively teach interactive people skills entirely online, and the public sector sellers are more productive as a result.

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