call center
CASE STUDY

Health Insurance Call Center Onboarding Adds Thousands of Hours of Productivity to the Business

Delivery and impact

A large healthcare insurance company increased time to productivity by 15% for call center and claims center new hires, resulting in annual savings of several million dollars. Using the Intrepid platform has allowed the organization to create an easily administrable roster of hundreds of onboarding and role-specific courses, increasing instructor productivity and training availability—regardless of geography.

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